✧ FAQ

Tote Bag Care

Machine washable. Wash in cold water only to prevent shrinking or deformities. Air dry to preserve design longer or tumble dry low if need be. Designs have been heat set so they are permanent.

Needlepoint Bag Weight Limits

I advise putting under 5 lbs. in my needlepoint bags. Anywhere over that might cause too much stress on the handles. I am able to fit my phone, wallet, keys, a book, chapstick, and several other items which weight just under 3 lbs. into each of the bags comfortably. 

Needlepoint Bag and Keychain Care

The materials that make these bags are not meant to be endure heavy wear or conditions. Keep bags away from wet or overly humid environments if possible. Spot treat only, when absolutely necessary, with cold water and clear gentle soap, do not scrub harshly, then let air dry (try not to completely saturate the item). These instructions show how to clean the felt that line my bags: https://www.wikihow.com/Clean-Felt.

Punch Needle and Needlepoint Wall Hanging Care

Do not get wall hangings wet and keep out of overly humid environments. Lint roll to dust. Some of my fluffy, punch needle wall hangings contain a piece of recycled cardboard for structure so they should not get wet. Tooth and cherry punch needle wall hangings do not contain a cardboard piece, but they still require the same care.

Return/Refund Policy

I do not accept returns and all sales are final. Click here to see my entire return policy. Please submit a ticket on my contact page or email me at mellowmoonemporium@gmail.com if you have additional questions.

Shipping

I do not currently ship internationally, only in the US.

Please allow 10-15 business days to process your order and receive your order's tracking number. An automatic order confirmation will send once you have made a purchase! Click here to see my entire shipping policy.

My products are shipped in different packaging based on the item:

Large prints are shipping in mailing tubes. Small prints and needlepoint & punch needle wall hangings are sent in literature mailers. Needlepoint bags are sent in corrugated boxes. Some smaller items, such as keychains or heart wall hangings are sent in bubble mailers with stiff cardboard inserts to prevent bending. 

I package with tissue paper, honeycomb eco friendly cushioning wrap, and reuse packaging air bags and bubble wrap for items that require extra cushioning. 

Please Remember

*All designs are created by me. Please do not replicate my designs or resell my items. Thank you!*

Privacy Policy

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Terms of Service

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